# Delete a ticket reply

`DELETE https://api.cademi.com.br/api/v3/support/tickets/{ticket_id}/replies/{reply_id}`

Operation ID: `tickets.replies.delete` · API v3

Removes a support team reply from the ticket conversation. The reply is no longer visible to the user, and the related in-app notification is removed.

Only replies written by the support team (`author.kind` of `admin` or `credential`) can be deleted. Attempting to delete any other message returns `403 Forbidden`.

Required permissions: `tickets.update`.

## Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `ticket_id` | path | string | yes |  |
| `reply_id` | path | string | yes |  |

## Responses

### 204

The reply was deleted successfully.

### 401

The credential is missing, malformed, expired, or revoked.

Body: Error.

### 403

The credentials lack the required permission, or the message was not written by the support team.

Body: Error.

### 404

The ticket or reply was not found, the reply does not belong to the ticket, or it is not accessible with the current credentials.

Body: Error.

Full schema: https://cademi.dev/openapi/v3.json