# Retrieve a ticket reply

`GET https://api.cademi.com.br/api/v3/support/tickets/{ticket_id}/replies/{reply_id}`

Operation ID: `tickets.replies.get` · API v3

Retrieves a single message from the ticket conversation. The message must belong to the ticket in the path; otherwise the API returns `404 Not Found`.

The response includes an `ETag` representing the current revision. Send this value in the `If-Match` header when updating the reply to avoid overwriting a newer version.

Required permissions: `tickets.read`.

## Parameters

| Name | In | Type | Required | Description |
|---|---|---|---|---|
| `ticket_id` | path | string | yes |  |
| `reply_id` | path | string | yes |  |

## Responses

### 200

Returns the requested message.

### 401

The credential is missing, malformed, expired, or revoked.

Body: Error.

### 403

The current credentials do not have the permission required by this operation.

Body: Error.

### 404

The ticket or message was not found, the message does not belong to the ticket, or it is not accessible with the current credentials.

Body: Error.

Full schema: https://cademi.dev/openapi/v3.json