Retrieve an FAQ entry
/support/faqs/{faq_id}Retrieves an FAQ entry by its public ID, including the answer content in answer.blocks.
The response includes an ETag representing the current revision. Send this value in the If-Match header when updating the entry to avoid overwriting a newer version.
Autonomous mode: the API credential secret, sent as a bearer token. Credential secrets are identified by a fixed prefix.
In: header
Path Parameters
Response Body
application/json
application/json
application/json
curl -X GET "https://example.com/support/faqs/string"Reorder FAQ entries PUT
Replaces the order of the FAQ entries within a single group. Identify the group in `group`; omit it or send `null` to reorder the entries without a group. `ids` must list the public IDs of every entry in that group exactly once, in the desired order. If the supplied IDs do not match the entries in the group, the API returns `order_set_mismatch` and the existing order remains unchanged.
Update an FAQ entry PATCH
Updates an FAQ entry. Only the fields present in the request are changed. Setting `position` moves the entry within its current group; positions start at 1. Changing `status` also requires the `faqs.publish` permission. To avoid overwriting a newer version, send the `ETag` returned by the retrieve operation in the `If-Match` header. The header is optional; when it is omitted, the update is applied to the current revision.