Delete a ticket reply
/support/tickets/{ticket_id}/replies/{reply_id}Removes a support team reply from the ticket conversation. The reply is no longer visible to the user, and the related in-app notification is removed.
Only replies written by the support team (author.kind of admin or credential) can be deleted. Attempting to delete any other message returns 403 Forbidden.
Autonomous mode: the API credential secret, sent as a bearer token. Credential secrets are identified by a fixed prefix.
In: header
Path Parameters
Response Body
application/json
application/json
application/json
curl -X DELETE "https://example.com/support/tickets/string/replies/string"Update a ticket reply PATCH
Corrects the text of a support team reply. The original creation time of the reply is preserved, and the user is not notified again. Only replies written by the support team (`author.kind` of `admin` or `credential`) can be edited. Attempting to edit any other message returns `403 Forbidden` with error details that identify the message author as the reason. Send the `ETag` returned by the retrieve operation in the `If-Match` header to avoid overwriting a newer version.
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