Create a reply
/products/{product_id}/questions/{question_id}/repliesPublishes a support reply to a question or saves a draft reply. Requires an Idempotency-Key header.
With status set to published (the default), the reply is published with the requested visibility (public by default) and any saved draft is discarded. A question has a single support reply: if one already exists, its content is replaced. The user is notified only when the reply is first published, and only public replies generate events.
With status set to draft, the content is saved as the question's draft reply without publishing it, and visibility is ignored. The draft does not affect any reply already visible to the user.
Autonomous mode: the API credential secret, sent as a bearer token. Credential secrets are identified by a fixed prefix.
In: header
Path Parameters
Header Parameters
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
application/json
application/json
application/json
curl -X POST "https://example.com/products/string/questions/string/replies" \ -H "Idempotency-Key: string" \ -H "Content-Type: application/json" \ -d '{}'List replies to a question GET
Returns all replies to a question in a single response, in chronological order, while preserving the standard collection response format. Private replies and the draft reply (ID `qrp_draft_<question_id>`) are included only when the credentials have the `questions.read_private` permission. When present, the draft is listed last.
Retrieve a reply GET
Retrieves a published reply by its public ID, or the question's draft reply using the ID `qrp_draft_<question_id>`. Private replies and drafts are visible only to credentials with the `questions.read_private` permission. Without it, they return `404 Not Found`. The response includes an `ETag` representing the current revision. Send this value in the `If-Match` header when updating the reply to avoid overwriting a newer version.